Legal
Privacy Policy
Who we are
TasknDeal is an online marketplace connecting customers with service providers.
Email: [email protected] — Website: https://taskndeal.com
This policy applies to the TasknDeal Customer app, TasknDeal Service app, TasknDeal website and related support services.
Information we collect
Depending on how you use TasknDeal, we may collect the following information.
Account and identity information
- •Name, email address, phone number
- •Authentication and account identifiers
- •Profile photograph
- •Customer or service-provider account type
- •Profile verification and account status
- •Communication preferences
- •Passwords and phone-authentication credentials are handled through our authentication providers. We do not receive your password in readable form.
Profile and service information (service providers)
- •Business or trading information
- •Services offered, service location and working area
- •Rates, fees and availability
- •Profile descriptions and photographs
- •Verification and profile-review information
- •Stripe account connection and payment status
Task, offer and deal information
- •Task descriptions, property or service addresses
- •Photographs and uploaded files
- •Offers, prices and schedules
- •Accepted, completed, cancelled or disputed deals
- •Material receipts, ratings and reviews
- •Reports, red flags and related responses
Messages and communications
- •In-app chat messages and images
- •Messages sent to support and Contact Us submissions
- •Notification and email preferences
- •Administrative communications
- •Other users may see information you intentionally share as part of a task, offer, chat or deal.
Location information
- •With device permission, we may process your location to show nearby tasks or service providers, suggest addresses, display maps, calculate distances and support task navigation.
- •You can control location access through your device settings. Some location-based features may not work without permission.
Payment information
- •Payments are processed by Stripe. We may receive Stripe customer or connected-account identifiers, PaymentIntent and transaction identifiers, payment amount and status, refund information, and limited payment-method information such as card brand and last four digits.
- •TasknDeal does not directly store complete payment-card numbers or card security codes.
Device and technical information
- •Device and operating-system information, app version
- •Push-notification token, IP address
- •Authentication and security logs
- •App errors and diagnostic information
- •Cookie information from the website
How we use information
We use personal information to:
- •Create, authenticate and manage accounts
- •Connect customers with service providers
- •Display nearby tasks and service profiles
- •Create and manage tasks, offers, chats and deals
- •Process payments and refunds
- •Send service, account and security notifications
- •Review profiles and user-submitted content
- •Investigate reports, disputes, misuse and suspected fraud
- •Enforce platform rules and restrictions
- •Provide customer support
- •Protect TasknDeal, its users and the public
- •Maintain, diagnose and improve the apps
- •Meet legal, regulatory, tax and accounting obligations
- •Establish, exercise or defend legal claims
- •We do not sell personal information.
Our legal reasons for using information
Under UK data-protection law, we rely on one or more of the following lawful bases.
Contract
- •We process information needed to create accounts and provide TasknDeal's marketplace, task, offer, communication, payment and support services.
Legal obligation
- •We may process information to meet tax, accounting, fraud-prevention, regulatory and lawful-authority requirements.
Legitimate interests
- •Operating and securing the platform
- •Preventing fraud and abuse
- •Investigating reports and disputes
- •Protecting customers and service providers
- •Maintaining accurate payment and transaction records
- •Improving platform reliability
- •Enforcing account restrictions and platform rules
- •We balance these interests against users' rights and expectations.
Consent
- •Where required, we rely on consent for matters such as device location, notifications, camera or photo-library access. You may withdraw device permission through your device settings. Withdrawing permission does not affect processing that was lawful before withdrawal.
Who receives information
We may share information with:
- •Customers or service providers involved in a task, offer, chat or deal
- •Google Firebase and Google Cloud for authentication, databases, file storage and backend services
- •Stripe for payments, connected accounts, fraud prevention and refunds
- •Expo, Apple and Google for app delivery, updates and push notifications
- •Branch for supported app and website links
- •Map, location and address-suggestion providers
- •Email, telephone verification and communications providers
- •Professional advisers, insurers, auditors and legal representatives
- •Government, regulatory, law-enforcement or court authorities where legally required
- •A buyer, investor or successor if TasknDeal undergoes a business sale or reorganisation
- •Each provider processes information under its own terms and privacy obligations.
International transfers
Some providers may process information outside the United Kingdom. Where required, we use recognised safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, and contractual and technical safeguards provided by our processors.
You may contact us for more information about safeguards relevant to your information.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. Retention is determined by whether an account remains active, whether a task, deal, payment or dispute remains open, safety and fraud-prevention requirements, applicable legal obligations, and technical backup requirements.
When an account or profile is deleted, information that is no longer required is deleted or anonymised. Limited payment, transaction, safety, dispute or legal records may be retained where reasonably necessary.
Account and profile deletion
You may request profile or full-account deletion through the app's Account settings.
Deletion may be delayed while there is an active deal, unresolved payment, refund, dispute, investigation or legal requirement.
Deleting an account does not automatically remove messages or information already received by another user, completed payment records that must be retained, or information necessary for fraud prevention, safety or legal claims.
Your rights
Depending on the circumstances, you may have the right to:
- •Request a copy of your personal information
- •Correct inaccurate or incomplete information
- •Request deletion
- •Request restricted processing
- •Object to processing based on legitimate interests
- •Receive certain information in a portable format
- •Withdraw consent
- •Complain about how we use personal information
To exercise your rights, contact [email protected]. You may also complain to the UK Information Commissioner's Office: ico.org.uk — 0303 123 1113.
Children and age rating
TasknDeal may have a 4+ App Store content rating. This rating describes the type of content in the app. It does not mean that young children may independently create accounts, enter service agreements or make payments.
You must be at least 18 years old and legally capable of entering a binding agreement to create a TasknDeal account, provide paid services, request paid services or make payments through the platform.
We do not knowingly permit children to create accounts. If you believe a child has supplied personal information, contact [email protected].
Security
We use administrative, technical and organisational measures intended to protect personal information, including authenticated access, access controls, encryption in transit, restricted administrative operations, payment processing through Stripe, security monitoring, and account and transaction protections.
No internet service can guarantee complete security. Users should protect their devices, verification codes and account credentials.
Automated processing
TasknDeal may automatically filter, organise or match tasks and service profiles using factors such as service type, location, account status and user selections.
TasknDeal does not currently make solely automated decisions that produce legal or similarly significant effects. Providers such as Stripe may use automated fraud-prevention systems under their own privacy policies.
Cookies and website technologies
The TasknDeal website may use cookies or similar technologies for essential website operation, security, remembering choices, and measuring website performance.
Where required, non-essential cookies will be used only after consent. You can manage cookies through the website banner or browser settings.
External links
TasknDeal may contain links to external websites or services. Their privacy practices are controlled by their own policies, and TasknDeal is not responsible for external content or processing.
Changes to this policy
We may update this policy when our services, providers or legal obligations change. Material changes will be communicated through the website, apps, email or another appropriate method. The date at the top will show when the policy was last updated.
Contact us
Questions, complaints and privacy requests can be sent to:
Email: [email protected]
Website: https://taskndeal.com